Terms and Conditions

All orders (‘Goods’) placed with iTRACK Education Limited will be accepted, subject to these terms and conditions until further notice.


The price (exclusive of VAT) for the Goods (‘the Price’) shall be the quoted price of the Seller and payment of the Price shall be made by the Buyer within 30 days of the date of the invoice for the Goods. Prices on this website are quoted exclusive of VAT where applicable. 

Price Discounts

Where online price discounts are offered, these apply to firm orders only.  Customers may have more than one discount per basket but only one discount per item/product. All discounts exclude VAT.

This excludes global discounts (those that apply to all products on www.itrackeducation.com) which are available at the same time as individual product/item discounts. However, where global discounts apply (such as 10% off all online orders over £100) to goods which are already themselves discounted, the global discount applies to the discounted price paid and not the full price of the item.

In addition, where discounts are available for orders over a certain amount, this includes the cost of the Goods only and does not include VAT or postage.

Refund Policy

If, for any reason, you are unhappy with your purchase, please contact the office on 01926 866 914.


The description of the Goods to be sold (‘the Goods’) shall be as set out in this website or other publicity material provided by the Seller to the Buyer.


Orders are accepted subject to availability of stock and may be downloaded instantly once payment has been fully paid.

The Seller shall send the Goods to the Buyer at the address of the Buyer as provided by the Buyer.


The Buyer shall be deemed to have accepted the Goods if they have not been rejected. The Buyer shall not be entitled to reject the Goods in whole or in part after such date.


The Goods shall be at the risk of the Buyer following the download.

Notwithstanding delivery title in the Goods shall not pass to the Buyer until the Seller has made payment of all sums owing to the Buyer.


Save in respect of personal injury or death due to the negligence of the Seller, the Seller shall not be liable to the Buyer in respect of any loss suffered by the Buyer due to any defect in the Goods.

Without prejudice to Condition 6.i the Seller shall not be liable to the Buyer or any third party for any loss of profit, consequential or other economic loss suffered by the Buyer arising in any way from this Agreement.

Save in respect of personal injury or death due to the negligence of the Seller, the liability of the Seller under these Conditions shall not exceed the Price.


The Seller shall not be liable for any default due to any circumstance beyond the reasonable control of the Seller including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire, flood, earthquake or shortage of supply or failure of the supplier to deliver goods to the Seller.


If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

The Seller may, without the consent of the Buyer, sublicense its rights or obligations or any part of these Conditions.

The headings in these Conditions are for ease of reference only and shall not affect the interpretation of any of the Conditions.


This clause relates to delegate bookings for iTRACK Education Limited Training Events where a delegate booking fee applies.

  • Substitutions may be made at any time.
  • Written cancellations received more than two months before the conference/ training event date will be entitled to a 100% refund.
  • Written cancellations received more than four weeks before the training event/conference date will be entitled to a 50% refund.
  • Written cancellations received more than two weeks before the training event/conference date will be entitled to a 25% refund.
  • Cancellations received less than two weeks before the training event/conference date cannot be refunded.
  • All training event cancellations must be made in writing.

iTRACK Education Limited reserves the right to alter the programme and/or venue without notice due to unforeseen circumstances. We also reserve the right in our absolute discretion and without further liability to cancel the programme in which instance all monies will be refunded.


Each of the parties agrees that save in respect of statements made fraudulently it shall have no remedy in respect of any untrue statement upon which it relied in entering this Agreement and that its only remedies shall be for breach of contract.


This agreement shall be governed by the Laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the Courts of England and Wales


Nothing in these Conditions shall affect the statutory rights of a consumer.